Hire once.
Hire well.
The difference between a placement and the right placement is the work that happens before you ever meet a candidate. That work is what we do.
Request a shortlist
Deep vetting, every time.
No one reaches your shortlist without passing every stage. There are no exceptions, however urgent the role.
Identity & right to work
Verified passport, visa and right-to-work status before any introduction.
References, spoken not emailed
We speak directly to former principals and managers, and never rely on a written line.
Background & history
Employment history, gaps explained, and checks appropriate to the role.
In-person assessment
Every candidate is met and assessed by a senior consultant in person.
Considered, not rushed.
Brief
We learn the household, the principal and the role in detail.
Search & vet
We source and vet candidates in person against your brief.
Shortlist
A small, considered shortlist within 7 to 14 days.
Place & assure
Trial, onboarding and two years of placement assurance.
How hiring household staff works.
Good household staff recruitment follows the same course whatever the role. Here is each stage in turn, and what we will ask of you along the way.
Not sure which role you need? Try the staff finder
- Process
It begins with a consultation. We learn the household, the principal’s preferences and the role itself: its duties, its hours and who it answers to.
We settle the shape of the post with you: permanent, temporary or rota, live-in or live-out, one home or several. Then we search and vet in person against that brief.
Within 7 to 14 days you receive a small, considered shortlist. Senior and specialist searches can take a little longer, and we will tell you so at the outset.
- Contracts
There are two agreements, and they are separate. The first is between you and us: our terms of business, agreed in writing before the search begins, which include the placement assurance.
The second is the contract of employment. In a permanent placement it is made between your household and the person you hire. We handle the logistics of offer, contract and onboarding, so that both sides begin on clear terms.
Confidentiality runs through both. We will sign your confidentiality agreement or supply a mutual one, as set out in our Discretion policy.
- Trial
You meet your preferred candidates, then invite the strongest to a paid trial in your home.
A trial shows what an interview cannot: how someone works within your routines, alongside the people already in the house, to the standard you expect.
We arrange it and handle the logistics. Afterwards we ask both sides for an honest account before any offer is made.
- Aftercare
A placement is not finished on the first day. We check in at 30, 90 and 180 days to make sure it is settling as it should.
Should a permanent placement not work out within two years, we search again at no further placement fee, subject to our terms. See Placement assurance and Fees and terms in brief.
Every placement also carries access to the Training Academy, for new staff and for the team around them.
We stay close, long after they arrive.
We check in at 30, 90 and 180 days to make sure the placement is settling as it should. And should a permanent placement not work out within two years, we will search again at no further placement fee.
- Structured 30, 90 and 180-day check-ins
- Two-year placement assurance
- Ongoing access to the Training Academy
Fees and terms in brief.
You should know how we charge before you ask. The figures belong to a conversation, because they depend on the role. The structure does not change.
- Retained search
- Our searches are retained. You instruct us, we agree the brief and our terms of business in writing, and a senior consultant leads the search personally. We do not send speculative CVs.
- Fee on placement
- Our fee is a placement fee, paid by the family or principal and set out in writing before the search begins. It falls due when a placement is made. Candidates are never charged.
- Two-year assurance
- The placement assurance described above is part of those terms.
Training is priced separately, with a clear quote and timeline. Speak to us
For families, answered.
Start with a confidential conversation.
Tell us about your household and the role you need to fill. We will tell you whether to hire, train or both.